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One size does not fit all!
This summarizes our major learning while expanding our business throughout the world and working with multiple countries across various regions and time zones.
Being a serious global freight auditor means we have to accommodate key international requirements such as:
- Short payment, credit note & mail-back systems
- Local languages & support within the region time zone
- Electronic invoice compliance
- Tax requirements (VAT, GST, consumption tax, withholding tax, GUI...)
- Units of measure, secondary carriers
- Payment in various currencies
- Currency of contract vs currency of payment, conversion validation & tolerance, ROE
- Duty and taxes invoices...
Having a global vision together with keeping a local approach is key to all global projects we manage. With the global expansion of freight audit & payment we now have multilingual employees in our implementation, customer services, carrier services & IT departments. These employees are based within our offices in America, Europe or Asia.
All languages are supported internally, by experienced CTSI-Global employees.
We strongly believe that being able to support our clients in their own languages is a key added-value that helps us maintain our position as leader within the global freight audit industry.
